• Language
  • Cart 0
  • Faq

    Product

    Can I use the carrycot in the car?

    We are aware that in certain countries it is customary to use a carrycot in the car. However, the Buggytime-carrycot is not intended for this purpose. For this reason, as well as to guarantee the safety of your child, Buggytime recommends the use of an approved car seat.

    Can I wash the fabric of my Buggytime-product?

    Most fabric used for the Buggytime-products can be put in the washing machine. Always check the washing label for detailed instructions. Close the Velcro before washing the fabric.

    Can I have my Buggytime-product repaired?

    Should any problems occur with your Buggytime-products, you can contact our customer service. Send an email to info@buggytime.com. We will be happy to help.

    How do I clean my Buggytime-pram?

    Clean the chassis using a soft cloth and lukewarm water. Wipe remaining water with a dry cloth. Use a soft brush to remove sand from the frame’s mechanisms and push rods. For the brake-system, you can use a lubricant (such as WD-40) to prevent your

    Bugaboo-pram from squeaking and to ensure that the cart will go as smoothly as possible. Use a sponge, warm water and liquid soap if you want to clean the foam rubber of the handle bar. Carefully rub the area you want to clean. Wipe any soap remains off the metal parts of the handle bar.

    support

    How long is my warranty valid for and what does it cover?

    Buggytime guarantees the consumer that the product is free from defects in material and workmanship and on top guarantees normal functioning under normal circumstances, in accordance with the user manual and technical specifications, during a 24 month period after the original purchase date.

    What can I do if something is wrong with my Buggytime- product, while the warranty has expired?

    There is a list with separately available spare and replacement parts. If you want more information, please contact the Buggytime customer service.

    Order

    How/where can I see the status of my order?

    After you have placed your order, you will receive an email within 30 minutes, confirming your order and including all necessary information. When your order has been processed and dispatched, you will receive a dispatch confirmation by email.

    I have not received any order confirmation.

    After you have placed your order, you will receive a confirmation of your order within 30 minutes. If you have not received such a confirmation, please check your spam folder or contact our customer service. They will be able to send a new confirmation.

    The customer service can be reached via info@buggytime.com.

    Can I cancel my order?

    After payment has been processed, your order can no longer be cancelled.

    If you wish to return a product or desire a refund, you should act in one of the following ways:

    ? Refuse the package upon delivery and contact our customer service to apply for a refund.

    ? Return the product. Proceed as follows.

    If you are not 100% satisfied with your purchase, you can return your order within 30 days after the original purchase date and receive a full refund.

    Be aware that in case of return the product must not have been used and must be returned in the same condition as you received it. We prefer to receive the product in the original packaging.

    The product I want to order is not available/not in stock.

    We are truly sorry that the product you wish to order is currently not available. If the product is mentioned on the website, yet non-availability is indicated, the stock will soon be replenished.

    I received an incorrect product / one of the products I ordered is lacking. What should I do?

    Check your package immediately after delivery. Contact the Buggytime customer service within 48 hours if a product has not been delivered. All Buggytime-packages are checked for weight deviations. Certain items are replaced at our sole discretion, due to incomplete delivery.

    What is your privacy policy in terms of placing orders?

    Buggytime respects your privacy. Consequently we treat your personal details very carefully. We do our utmost to handle the collected data safely and with integrity.

    Shipment and Deliveries

    Can I have my order delivered at a different address?

    You can have your ordered product delivered at an address that is different from the invoice address, for instance at work or at home. It is important though that both addresses are located in the same country. You can also indicate a different person as the receiver of the package.

    Has my order been dispatched?

    Orders that we receive before 10.00am, are usually sent out the very same day. Other orders are usually sent out within 1 working day.

    As soon as your order has been dispatched, you will receive a confirmation email. If you have not received a dispatch confirmation email, please contact our customer service.

    How long does it take to receive my order?

    After we have received your order, approved your payment and have established that the products are in stock, your order will be sent out within 1 working day. If we receive your order before 1.00pm, it is even sent out the very same day. You will receive a dispatch confirmation as soon as the product is sent from our warehouse. The delivery times vary from one country to another.

    Please note: We do not deliver on Saturdays, Sundays and holidays

    Can I swap my product?

    Unfortunately we cannot allow swapping of products. If you wish to have a different product, you will need to follow the return procedure. Afterwards you can order the replacement product by placing a new order online.

    In which countries does Buggytime deliver products?

    We deliver only to European addresses. If you are not located in Europe and still want to place an order, please contact us via info@buggytime.com. We will gladly help you further.

    Payments

    I have not received an invoice. What should I do?

    A digital invoice is sent to you as soon as your order is dispatched from the warehouse. As such, it is sent at the same moment as the dispatch confirmation. If you haven’t received either of them, your order has not yet been dispatched from our warehouse. Did you indeed receive the dispatch confirmation, but not the invoice? Then please contact our customer service for more information.

    Will money be charged from my credit card in case my order is delayed?

    No money will be charged from your credit card until your order has been dispatched.

    What are the payment terms for bank transfers?

    If you have chosen to pay by means of a bank transfer, you must pay for your order within 14 working days. If the order was not paid for within this term, your order will automatically be cancelled.

    Why is my creditcard being denied?

    There are a number of causes for failing credit card transactions. Please find below some of the possible reasons:

    ? Your credit card has expired or has reached its limit.

    ? A credit card computer, at us or at your bank has detected a machine failure.

    ? Your invoice details do not match those registered at your credit card company.

    ? Your credit card company has limited the payment amount for orders.

    If you encounter any problems, you can contact our customer service. Please communicate the numbers of any error messages you have received, as well as the order number in your ‘shopping cart/basket’.

    I want to change my invoice address to get a tax return. Can this be adjusted?

    Unfortunately we cannot change the invoice address that was indicated while placing the order. For certain reasons you can only add an invoice address that is situated in the same country as the delivery address. Please consult https://www.vatfree.com/nl/ for information about how to recover VAT charges.

    Betalingen

    My invoice is not correct. What should I do?

    If your digital invoice is not correct, your order probably isn’t correct either. Please also check previous communication. Contact our customer service to ensure that you receive the correct products and invoice.

    Returns

    How do I return items?

    Please contact our customer service and inform us about which product you want to return.

    What is Buggytime's return policy?

    Should you not be 100% satisfied with your purchase, you can return your order. Returns of all products acquired through the Buggytime.com online shop are only accepted within 30 days after purchase. Returned products must be new and unused and they must not have been personalized or embellished. Before the product can be returned, you should contact us and produce proof of purchase or the confirmation number of your order.

    How and when do I get my money back?

    If you have paid your order by credit card of via PayPal, the money will be returned within 5 to 7 working days to the credit card/PayPal-account that was used for the original payment.